lucky 9 Privacy Policy

When you register and use lucky 9, we collect the personal information needed to operate your account and keep it secure. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, bet history, and account activity logs, which help us detect unusual behaviour and protect your funds. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically each time you access the platform. We use cookies and similar technologies to remember your preferences and maintain your login session across visits. All data collection is limited to what is genuinely necessary for the services we provide to Filipino players, and we do not collect sensitive personal information beyond what is required for legal compliance and account security.

The information we collect is used exclusively to deliver, maintain, and improve the lucky 9 platform for players in the Philippines. Your account details allow us to process registrations, verify your identity, and handle deposits and withdrawals in Philippine pesos (PHP) accurately and securely. Transactional and activity data helps us identify and prevent fraud, money laundering, and other prohibited conduct in line with applicable Philippine regulations. We may use your contact details to send you important account notifications — such as security alerts, withdrawal confirmations, or updates to our Terms and Conditions — but we will not send unsolicited marketing messages without your explicit consent. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall experience, but this data cannot be traced back to any individual player.

lucky 9 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes — full stop. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose personal data when required to do so by Philippine law, court order, or a lawful request from a regulatory authority. In the event of a business transfer or restructuring, player data may be included as part of the transferred assets, and affected players will be notified in advance.

We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the lucky 9 platform is encrypted using secure protocols, and sensitive account information is stored in encrypted form on protected servers. Access to personal data within our organisation is restricted on a strict need-to-know basis, and all staff with access to player data are bound by confidentiality obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. While no system can guarantee absolute security, we are committed to maintaining robust protections and responding promptly to any security incidents that may arise.

Under applicable Philippine data protection law, you have the right to know what personal data we hold about you and to request a copy of that information at any time. You may also ask us to correct any inaccurate or incomplete data, and we will process such requests promptly. If you believe your data is being processed unlawfully or that we no longer need it for the purpose it was collected, you have the right to request its deletion, subject to any legal retention obligations we are required to fulfil. You may withdraw consent for optional data processing activities at any time without affecting the lawfulness of processing that took place before your withdrawal. To exercise any of these rights, contact our support team using the email address provided in the footer of this page, and we will respond within a reasonable timeframe.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be kept for a minimum period as required by applicable anti-money laundering and gaming regulations, even after an account is closed. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. If you request account closure, we will begin the data retention review process and inform you of the applicable timelines. We do not retain data beyond what is necessary, and we periodically review our retention schedules to ensure they remain appropriate.

lucky 9 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer to players in the Philippines. When we make material changes, we will notify registered players through the platform or via the email address linked to their account, giving reasonable advance notice before the changes take effect. The "Last reviewed" date at the top of this page will always reflect when the policy was most recently updated. Continued use of the platform after an update has been communicated constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you always know how your data is being handled.